FAQs
Answers to Your Common Questions
We manufacture a diverse range of instruments, including Surgical, Dental, Beauty, and Hollowware instruments. Each category is designed to meet the specific needs and standards of professionals in those fields.
To request a custom instrument, please fill out the inquiry form on our website and provide details about your requirements. Our team will review your request and work with you to develop a customized solution that meets your needs.
The lead time for custom orders generally ranges from 2 to 6 weeks, depending on the complexity of the design and production requirements. We will provide a more accurate timeline when you submit your inquiry.
Yes, all our instruments are manufactured to meet rigorous industry standards for quality, safety, and performance. We ensure that each product undergoes comprehensive testing and quality control processes.
Yes, we offer international shipping for our instruments. When placing an inquiry, please provide your shipping details, and we will inform you about the available shipping options and associated costs.
Yes, once your order has been shipped, we will provide you with tracking information so you can monitor its progress. You can use this information to stay updated on the delivery status.
You can contact our customer support team through the contact form on our website or by emailing us directly. We are here to assist with any questions, concerns, or support you may need.
As we primarily deal with custom instruments, returns and exchanges are generally not accepted unless there is a manufacturing defect or error. Please contact our customer support team if you have any issues with your order.
Yes, we offer warranties on our instruments to ensure their quality and reliability. The specifics of the warranty vary depending on the type of instrument. Please contact us for detailed warranty information for your specific product.
To stay informed about our latest products, updates, and company news, you can subscribe to our newsletter through our website. We also regularly update our blog and social media channels with relevant information.